Shipping policy
At Rare Colored Diamonds, we are committed to delivering your exquisite pieces safely and promptly. Please review our shipping policy for more details:
Shipping Locations
We proudly ship our products worldwide. Our shipping zones include:
- Worldwide Coverage: Australia, Austria, Belgium, Canada, United States, United Kingdom, and 230+ other destinations.
Shipping Rates
We currently offer Free Shipping for all orders. No additional charges will apply at checkout for standard shipping services.
Processing Times
- Order Processing: All orders are processed within 1-3 business days after payment is confirmed.
- Custom Orders: For custom designs or pieces requiring adjustments, processing times may extend to 5-10 business days.
- Customers will be notified of any delays in processing or shipping.
Shipping Times
- Standard Free Shipping: Delivery typically takes 7-14 business days depending on your location.
- Expedited Shipping (Available Upon Request): Faster delivery options are available for an additional charge. Please contact us before placing your order to arrange expedited shipping.
Fulfillment Location
All orders are shipped from our facility at: 468 Sammon Avenue,
Toronto, Ontario, M4J 2B2, Canada.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment's progress.
Customs and Duties
For international orders:
- Rare Colored Diamonds is not responsible for customs duties, taxes, or fees imposed by the destination country. These charges are the buyer's responsibility.
- Please check with your local customs office for more information on potential fees.
Shipping Insurance
We understand the value of our products and ensure that all shipments are insured for the full purchase amount at no extra cost to you.
Returns and Exchanges
We stand behind the quality of our products. If you are not completely satisfied with your purchase:
- Returns and exchanges are accepted within 30 days of delivery.
- Items must be in their original, unworn condition with all packaging and certificates included.
- Please review our Return Policy for more details.
Contact Us
If you have any questions or concerns regarding your shipment, please reach out to us:
- Email: hello@rarecoloreddiamonds.com
- Phone: +1 (416) 551 4823
Thank you for choosing Rare Colored Diamonds for your luxury gemstone needs. We look forward to delivering your rare treasure with the utmost care and precision.